FAQ's
1. Where does Tenerrry ship?
We currently ship orders within the United States.
2. How long does order processing take?
Orders are typically processed within 1–2 business days (Monday to Friday).
3. What is the estimated delivery time?
Delivery usually takes approximately 6–9 business days, including processing and transit time. Delivery times are estimates and may vary.
4. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. No minimum purchase is required.
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details.
6. When will my tracking information update?
Tracking information may take 24–48 hours after shipment to become active.
7. Can I change my shipping address after placing an order?
Address changes may be possible before the order enters processing. Please contact us as soon as possible.
8. Can I cancel my order?
Cancellation requests are reviewed based on order status. Once processing or shipping begins, cancellation may not be available.
9. What is your return window?
We accept return requests within 30 days of delivery.
10. What condition must items be in to qualify for a return?
Items must be unused, unworn, in original condition, with tags attached and original packaging included.
11. Do you charge restocking fees?
No, we do not charge restocking fees for approved returns.
12. How do I start a return?
Please email support@Tenerrry.com
with your order number and reason for return. Return instructions will be provided if approved.
13. How long does it take to receive a refund?
Approved refunds are typically processed within 5–7 business days after inspection. Bank processing times may vary.
14. How will I know if my refund is approved?
You will receive an email notification once your return has been inspected and reviewed.
15. What if I receive a damaged or incorrect item?
Please contact us as soon as possible. We will review the issue and offer a replacement, exchange, or refund where applicable.
16. Do you offer exchanges?
Exchanges are available for defective or incorrect items. Change-of-mind exchanges are not offered.
17. What payment methods do you accept?
We accept secure payment methods available at checkout. All transactions are processed securely.
18. Is my payment information secure?
Yes, payments are processed through secure payment providers to protect your information.
19. Are product colors exactly as shown online?
We make every effort to display product images accurately. However, slight variations may occur due to screen settings or lighting.
20. Are all product details clearly listed?
Yes, product descriptions include available details about materials, sizing, and features to help customers make informed decisions.
21. Do you guarantee delivery dates?
Delivery timeframes are estimates and are not guaranteed, as shipping carriers may experience delays.
22. What happens if my order is delayed?
If your order appears delayed, please contact us and we will assist in reviewing the shipment with the carrier.
23. Do you ship internationally?
At this time, we only ship within the United States.
24. How can I contact customer support?
You can reach us at support@Tenerrry.com
. Our team responds during business hours.
25. Where can I review your policies?
Our Shipping, Return and Refund, and other policies are clearly available on our website for review before purchase.
Contact Information
Business Name: Tenerry
Our Support: 24/7
Business Days: Monday – Friday
Business Hours: 9:30 AM – 4:00 PM
Address: 68 Wright Road
Birmingham
B8 1NS
United Kingdom
Phone:+44 7417 503227
Email: support@tenerry.com
Our friendly support team is available to respond to your inquiries and provide assistance whenever you need it, ensuring you get the help and information you deserve.